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Frequently Asked Questions
ORDER
We ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. Learn more about our shipping & delivery process and cost.
Once your order has been dispatched, you will receive an email containing the shipping details and a unique tracking number. To conveniently track the status of your shipment, simply log into your account and navigate to the relevant order.
We apologize, but currently, we do not offer the option to ship orders to multiple addresses in a single transaction. Each order can only be shipped to a single address provided during the checkout process. If you wish to send items to multiple addresses, we kindly ask you to place separate orders for each address.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any items purchased on sale may be returned at the customer's expense. For further inquiries please contact info@silkandtonic.com
At the moment, we regret to inform you that we do not cover duties and customs for orders placed outside the European Union (EU). When you place an order to be delivered outside the EU, please note that you may be responsible for any applicable duties, taxes, or customs fees imposed by your country's customs authorities. These additional charges, if any, are beyond our control and are the responsibility of the recipient.
We recommend that you familiarize yourself with your country's customs policies and regulations before placing an order to avoid any unexpected fees or delays in delivery.
Please note that within the EU, where Silk & tonic is based, no additional duties or customs fees apply.
COMPANY
At this moment, we exclusively operate as an online luxury fashion brand and do not have any physical retail locations.
Shopping online with us allows you to explore our entire collection from the comfort of your own home or on-the-go, anytime and anywhere. Our website is designed to showcase our latest styles, provide detailed product information, and offer a secure and user-friendly checkout process.
If you have any questions or require assistance while shopping on our website, our dedicated Customer Care team is always ready to assist you. Feel free to reach out to us via email at info@silkandtonic.com. We are here to ensure that your online shopping experience with us is enjoyable, personalized, and meets your highest expectations.
Our clothing brand is known for its high-quality materials, stylish designs, and attention to detail. We strive to create fashionable and comfortable clothing for women. Our focus is directed into offering to you those key wardrobe pieces that you will find yourself wearing again and again.